MongoDB

Customer Advocate, Core Products, Office of the CPO

MongoDB 📍 New York, USA 🏢 On-site Posted Aug 12, 2026 via MongoDB careers
full-time 📂 Technology & IT 🏢 On-site 🏭 Technology

✨ Job Highlights

  • ★Pay: $129,000 to $253,000 a year
  • ★On-site: New York
  • ★Full-time role in technology & it
  • ★Experience asked for: 10+ years
  • ★Education: Master's degree
  • ★Apply directly on MongoDB's careers site
  • ★Posted August 12, 2026

Full Job Description

Customer Advocate, Core Products, Office of the CPO job at MongoDB in New York

There is a Customer Advocate, Core Products, Office of the CPO vacancy at MongoDB, and the role is based in New York. It is a full-time position. MongoDB lists pay of $129,000 to $253,000 a year.

Here is the role as MongoDB describes it.

This is a high-impact strategic role that serves as the voice of MongoDB's most important customers at the executive level. The Customer Advocate, Core Products will act as a trusted advisor to the Chief Product Officer, driving cross-functional alignment to ensure that customer feedback, escalations, and long-term success are deeply embedded in MongoDB's core product strategy.

This role is critical to bridging the gap between our customers' most pressing challenges and the product roadmap. You will partner with product leadership, engineering, sales, and customer success to identify patterns in customer experience, surface strategic opportunities, and ensure MongoDB's core products continuously evolve to meet the needs of our highest-value customers and partners.

You will operate with visibility and influence at the highest levels of the organization, serving as a strategic partner who elevates the customer's voice in executive decision-making and product development priorities.

This role can be based out of any MongoDB U.S. office or remotely within the United States

Role Responsibilities

  • Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers, ensuring their needs are heard, prioritized, acted upon, and ultimately addressed.
  • Develop and execute a forward-looking customer advocacy strategy in collaboration with the CPO and senior product leadership
  • Build and maintain deep relationships with executive stakeholders at strategic customer accounts, acting as their trusted partner and escalation point for core product concerns
  • Drive an effective, structured process for customer engagement - from initial qualification and discovery through executive narrative development, action tracking, and closed-loop follow-up
  • Partner closely with Product, Engineering, Sales, and Customer Success to surface high-signal customer feedback and translate it into actionable product insights and roadmap influence
  • Lead preparation for and participate in executive customer meetings - shaping the narrative, representing product commitments, and ensuring clarity on follow-up actions and accountability
  • Establish a deep, technical fluency in MongoDB's core product portfolio to credibly represent product capabilities and limitations in customer conversations
  • Define and track key success measures for the CPO's customer engagement motion, including quarterly analysis of outcomes and areas for improvement
  • Contribute to the development and scaling of best practices in customer engagement across the organization, elevating the standard for how MongoDB partners with its most strategic accounts
  • Leverage AI tools and data-driven insights to identify trends across customer interactions, proactively surface risk or opportunity, and inform executive prioritization
  • Role Requirements

  • 10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership
  • MBA or advanced degree preferred
  • Sharp business judgment with the ability to see the big picture while also driving disciplined execution on the details; strong instinct for prioritization in high-ambiguity environments
  • Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale
  • Executive presence - exceptional verbal and written communication skills, with the ability to craft and deliver compelling narratives for both technical and non-technical audiences at the C-suite level
  • Proven ability to drive cross-functional alignment and resolve conflict across diverse stakeholder groups, including Engineering, Product, Sales, Legal, and Customer Success
  • Deep problem-solver mindset with a track record of understanding and fulfilling complex customer needs, including translating ambiguous feedback into clear, actionable product signals
  • Experience working in or alongside a product organization, with sufficient technical fluency to engage credibly on platform capabilities, integrations, and roadmap tradeoffs
  • Demonstrated exceptional learning agility - able to rapidly internalize new product domains, market dynamics, and customer contexts
  • Experience leveraging AI tools and analytical platforms (Tableau, Salesforce, or equivalents) to derive insights from customer data and support decision-making
  • High energy, strong work ethic, and disciplined execution skills with the ability to thrive in a fast-paced, dynamic environment managing multiple high-priority engagements simultaneously and have the ability to drive urgency with each one
  • Comfort with ambiguity and organizational change; action-oriented and adaptable
  • Willingness to travel for customer and partner meetings, up to 50% of the time
  • About MongoDB

    MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

    With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

    Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

    To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

    MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

    MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    REQ ID: 3273518071

    MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

    MongoDB’s base salary range for this role in the U.S. is: $129,000 to $253,000 USD

    Common questions

    What is the salary for the Customer Advocate, Core Products, Office of the CPO role at MongoDB?

    MongoDB advertises $129,000 to $253,000 a year for this role.

    Can I work remotely in this job?

    No, it is an on-site job in New York.

    What experience do I need for this Customer Advocate, Core Products, Office of the CPO job?

    The posting mentions at least 10 years of relevant experience, a master's degree or equivalent and skills such as AWS, Azure, Google Cloud and MongoDB. Read the full description above for the complete list.

    Where do I send my application to MongoDB?

    Use the apply button on this page. It takes you to MongoDB's own application form, so your CV goes directly to their hiring team.

    When was this job posted?

    MongoDB published the role on August 12, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

    Source: MongoDB careers page (www.mongodb.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.

    Required Skills

    AWS Azure Google Cloud MongoDB Tableau Salesforce SaaS Customer Success

    🏢 About MongoDB

    MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most sophisticated organizations, from cutting-edge startups to the largest companies, use MongoDB to create applications never before possible at a fraction of the cost of legacy databases. MongoDB is the fastest-growing database ecosystem, with over 9 million downloads, thousands of customers, and over 750 technology and service partners. Learn more at www.mongodb.com.

    Industry: Technology

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    $129,000 - $253,000 / yearly

    Yearly salary

    Apply on Company Site ↗
    🏢 Company MongoDB
    📍 Location New York, USA
    💼 Job Type full-time
    🌐 Work Mode 🏢 On-site
    🏭 Industry Technology
    🗓 Posted Date Aug 12, 2026
    🔗 Via MongoDB careers
    🎯 Experience 10+ years
    🎓 Education Master's degree
    📅 Deadline Dec 16, 2034

    About the Company

    MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most…

    View Company →