Workato

Customer Success Program Manager

Workato 📍 California, USA 🏢 On-site Posted Aug 20, 2026 via Workato careers
full-time 📂 Operations & Logistics 🏢 On-site 🏭 Technology

✨ Job Highlights

  • ★On-site: California
  • ★Full-time role in operations & logistics
  • ★Experience asked for: 3 to 6 years
  • ★Apply directly on Workato's careers site
  • ★Posted August 20, 2026

Full Job Description

Customer Success Program Manager job at Workato in California

There is a Customer Success Program Manager vacancy at Workato, and the role is based in California. The job is full-time and office based. Workato has not published a salary for this role, so it is worth asking about pay early in the process.

The description below comes from Workato's own job posting.

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI - the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 - including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors - Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

  • Responsibilities

    We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited to Agentic AI deployments, product adoption initiatives, and global maturity . You will also be responsible to:

    Product Execution and Delivery

  • Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
  • Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
  • Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.
  • Data, Metrics and Decision-Making

  • Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
  • Use data as the primary input for prioritization and iteration decisions, not an afterthought.
  • Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.
  • Audience Empathy and Cross-Functional Leadership

  • Build alignment drive decisions across teams without relying on positional authority.
  • Navigate competing priorities with independent judgement that builds organizational trust over time.
  • Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
  • Right-size delivery based on the needs of different personas and stakeholder groups.
  • Communication and Resourcefulness

  • Communicate proactively and clearly with stakeholders at every level of the organization.
  • Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.
  • Qualifications / Experience / Technical Skills

  • 3-6 years of experience in program management, project management, operations, or a related-field.
  • A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.
  • Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
  • A bias toward action, high attention to detail and comfort operating in ambiguity.
  • String discernment while using Agentic/AI tools.
  • Nice to have

  • Experience in high growth SaaS or tech environment.
  • Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).
  • Exposure to operations, strategy, or business-process work in addition to core program management.
  • (REQ ID:2924 )

    Quick answers

    Does Workato list a salary for this job?

    Workato has not included pay in the posting.

    Can I work remotely in this job?

    No, it is an on-site job in California.

    What does Workato look for in candidates?

    The posting mentions 3 to 6 years of relevant experience and skills such as Snowflake, Salesforce, Jira and Project Management. Read the full description above for the complete list.

    How do I apply for the Customer Success Program Manager job?

    Use the apply button on this page. It takes you to Workato's own application form, so your CV goes directly to their hiring team.

    Is this job still open?

    Workato published the role on August 20, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

    Source: Workato careers page (www.workato.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.

    Required Skills

    Snowflake Salesforce Jira Project Management SaaS Customer Success

    🏢 About Workato

    Workato publishes its open roles on its own careers board. This page collects the Workato jobs that are live right now. Each listing links to Workato's application form, and we remove a listing once the employer closes it.

    Industry: Technology

    View Company Profile →
    Negotiable

    Yearly salary

    Apply on Company Site ↗
    🏢 Company Workato
    📍 Location California, USA
    💼 Job Type full-time
    🌐 Work Mode 🏢 On-site
    🏭 Industry Technology
    🗓 Posted Date Aug 20, 2026
    🔗 Via Workato careers
    🎯 Experience 3 to 6 years
    📅 Deadline Dec 14, 2034

    About the Company

    Workato publishes its open roles on its own careers board. This page collects the Workato jobs that are live right…

    View Company →