Berlin Packaging

Customer Account Operations Manager

Berlin Packaging 📍 Georgia, USA 🏢 On-site Posted Aug 12, 2026 via Berlin Packaging careers
full-time 📂 Operations & Logistics 🏢 On-site 🏭 Manufacturing

✨ Job Highlights

  • ★On-site: Georgia
  • ★Full-time role in operations & logistics
  • ★Experience asked for: 3+ years
  • ★Apply directly on Berlin Packaging's careers site
  • ★Posted August 12, 2026

Full Job Description

Customer Account Operations Manager job at Berlin Packaging in Georgia

This Customer Account Operations Manager job is with Berlin Packaging in Georgia. This is full-time work at Berlin Packaging's location. The employer does not list pay for this job, so raise it with the recruiter at the first call.

The description below comes from Berlin Packaging's own job posting.

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898.

Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Our engagement scores are 2x the national average, and every employee shares in Berlin’s profitable growth. Combined with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here!

We are seeking an Account Coordinator Manager, who is responsible for building, developing, and motivating a team of Account Coordinators to deliver world class customer thrill and maximize profitability. Partners with internal teams including sales, supply chain, warehouse, operations, and corporate groups to deliver the Anything Is Possible culture.

Key Accountabilities:

  • Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
  • Partner with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
  • Manage strategic projects related to new and continuing customer development.
  • Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
  • Provide feedback, coaching, and development to the Account Coordinator team.
  • Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
  • May directly handle customer accounts.
  • Fulfills employee and employer portion of the Berlin Values.
  • Knowledge, Skills, Abilities:

  • Bachelor’s degree or equivalent experience required.
  • 3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.
  • Demonstrated leadership; prior management experience is strongly preferred.
  • Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers.
  • Knowledge and ability to resolve customer account and process-related issues.
  • Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
  • Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
  • Excellent problem solving, decision making, and analytical skills.
  • Is flexible; seeks out opportunities for continuous improvement and new ways of working.
  • Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
  • Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
  • Technologically savvy.
  • Working Environment : Sales and Distribution Center Office

    Berlin Packaging offers an outstanding compensation and benefits package including:

  • Competitive PTO including vacation, personal days, holidays, and sick time
  • 1Berlin Shared Ownership Plan
  • Profit sharing
  • 401(k) with company match
  • Medical, Dental, and Vision insurance
  • Health Savings Account (HSA)
  • Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
  • Paid parental leave for up to 12weeks
  • Health club reimbursement
  • Tuition reimbursement
  • 529 college savings plan
  • Employee Assistance Program for mental health and well-being
  • Calm app to improve mental wellbeing
  • Employee referral program
  • Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance
  • At Berlin Packaging, we look at candidates’ skills but hire based on traits . We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

    Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

    Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.

    *Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.

    *This position is not eligible for sponsorship.

    #LI-SW1

    Common questions

    Is pay published for the Customer Account Operations Manager role?

    Berlin Packaging has not included pay in the posting.

    Is the Customer Account Operations Manager position remote?

    No, it is an on-site job in Georgia.

    What does Berlin Packaging look for in candidates?

    The posting mentions at least 3 years of relevant experience and skills such as Supply Chain. Read the full description above for the complete list.

    Where do I send my application to Berlin Packaging?

    Use the apply button on this page. It takes you to Berlin Packaging's own application form, so your CV goes directly to their hiring team.

    Is this job still open?

    Berlin Packaging published the role on August 12, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

    Source: Berlin Packaging careers page (job-boards.greenhouse.io). Applications go straight to the employer. We check the listing daily and remove it once it closes.

    Required Skills

    Supply Chain

    🏢 About Berlin Packaging

    Berlin Packaging is the world’s largest Hybrid Packaging Supplier® of glass, plastic, and metal containers and closures to customers of all types. Job Application Privacy Notice

    Industry: Manufacturing

    View Company Profile →
    Negotiable

    Yearly salary

    Apply on Company Site ↗
    🏢 Company Berlin Packaging
    📍 Location Georgia, USA
    💼 Job Type full-time
    🌐 Work Mode 🏢 On-site
    🏭 Industry Manufacturing
    🗓 Posted Date Aug 12, 2026
    🎯 Experience 3+ years
    📅 Deadline Dec 14, 2034

    About the Company

    Berlin Packaging is the world’s largest Hybrid Packaging Supplier® of glass, plastic, and metal containers and closures to customers of…

    View Company →