This Assistant Chief Concierge job is with B.F. Saul Company Hospitality Group in Washington. The job is full-time and office based. The advertised pay is $57,000 a year.
Here is the role as B.F. Saul Company Hospitality Group describes it.
Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. Johnβs Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.βs most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good nightβs sleep.
Position Scope
The Assistant Chief Concierge serves as an ambassador of The Hay-Adams and is responsible for curating exceptional, personalized, and memorable experiences for every guest. The Assistant Chief Concierge establishes the highest standards of luxury hospitality while ensuring flawless execution of Forbes Travel Guide Five Star and Leading Quality Assurance standards.
This position requires a hospitality professional with extensive destination knowledge, leadership skills and a passion for service excellence. The Assistant Chief Concierge is entrusted with anticipating guest needs and fostering meaningful guest relationships.
Essential Duties and Responsibilities
Anticipate guest requests, preferences and needs through proactive communication across departments.
Proactively deliver unexpected service, creating moments of delight.
Create customized and one-of-a-kind guest experiences, itineraries, reservations, and exclusive access opportunities that exceed guest expectations.
Ensure all guest interactions reflect the standards and service philosophy of Forbes Travel Five Star Guide and Leading Quality Assurance.
Oversee Concierge to ensure daily tasks are being completed such as pre-arrival contact, car services being inspected, bookings being made by following the Forbes standards.
Maintain a highly visible presence in the lobby and public areas to engage with guests and oversee service execution while leading, inspiring, and developing the Bell and Door teams through coaching, mentorship, and performance management.
Oversee all daily operations of Bell Services and Door Services such as directing the bell person to deliver guest amenities, guest luggage coordination and guest room orientation.
Monitor guest feedback, service recovery opportunities, and quality trends to identify areas for improvement.
Represent The Hay-Adams within the Washington hospitality community and cultivate strategic partnerships that enhance guest experiences.
Identify new opportunities to expand destination offerings and exclusive guest benefits.
Coordinate with the Doorman for house car inspections, scheduled car services and inspection of car services to ensure they are presentable for our guests.
Perform any other reasonable duties as required and directed.
Qualifications
Minimum of 3 years of luxury hospitality experience, with Concierge experience required
Extensive knowledge of Washington, D.C. includes fine dining, entertainment, cultural institutions, luxury retail, transportation, diplomatic events, and local attractions.
Active membership in Les Clefs dβOr is strongly preferred and highly desirable.
Exceptional interpersonal, communication, organizational, and leadership skills.
Ability to maintain composure and professionalism while managing multiple priorities in a fast-paced luxury environment.
Exceptional verbal and written communication skills in English are required.
Ability to stand and walk for extended periods throughout the workday.
Ability to work in a dynamic hospitality environment while maintaining a professional appearance and demeanor.
Ability to use computer systems and mobile technology for extended periods as required.
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
B.F. Saul Company Hospitality Group advertises $57,000 a year for this role.
No, it is an on-site job in Washington.
The posting mentions at least 3 years of relevant experience and skills such as Workday. Read the full description above for the complete list.
Use the apply button on this page. It takes you to B.F. Saul Company Hospitality Group's own application form, so your CV goes directly to their hiring team.
B.F. Saul Company Hospitality Group published the role on July 30, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.
Source: B.F. Saul Company Hospitality Group careers page (jobs.lever.co). Applications go straight to the employer. We check the listing daily and remove it once it closes.
B.F. Saul Company Hospitality Group publishes its open roles on its own careers board. This page collects the B.F. Saul Company Hospitality Group jobs that are live right now. Each listing links to B.F. Saul Company Hospitality Group's application form, and we remove a listing once the employer closes it.
Industry: Hospitality
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