This Customer Activation Manager | Scaled job is with Ramp in New York or California. It is a hybrid full-time role, so plan on splitting your week between home and the office. Pay for this role is set at $93,600 to $143,000 a year, according to the posting.
The description below comes from Ramp's own job posting.
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry leading satisfaction rate with our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Desire for ownership and growth in the role over time
Proven track record meeting weekly or monthly KPIs
Experience with owning a high volume book of business of 100+ customers at at time
Ability to anticipate customers’ needs and position product solutions accordingly
Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp advertises $93,600 to $143,000 a year for this role.
It is hybrid. You would work partly from home and partly from the office in New York or California.
The posting mentions at least 3 years of relevant experience and skills such as NetSuite, QuickBooks, Xero and Project Management. Read the full description above for the complete list.
Use the apply button on this page. It takes you to Ramp's own application form, so your CV goes directly to their hiring team.
Ramp published the role on August 10, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.
Source: Ramp careers page (jobs.ashbyhq.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.
Ramp publishes its open roles on its own careers board. This page collects the Ramp jobs that are live right now. Each listing links to Ramp's application form, and we remove a listing once the employer closes it.
Industry: Finance & Banking
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