Mistral AI is hiring a Customer Success, North America in New York or California. It is a hybrid full-time role, so plan on splitting your week between home and the office. The employer does not list pay for this job, so raise it with the recruiter at the first call.
Here is the role as Mistral AI describes it.
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.
This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.
Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
Develop and deliver customer training, enablement programs, and best practices to drive adoption.
Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.
Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes.
Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production.
Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes.
Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions.
Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.
Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.
Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.
5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.
Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.
Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.
Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.
Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page.
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Mistral AI has not included pay in the posting.
It is hybrid. You would work partly from home and partly from the office in New York or California.
The posting mentions at least 5 years of relevant experience and skills such as Account Management, SaaS, Customer Success and Onboarding. Read the full description above for the complete list.
Use the apply button on this page. It takes you to Mistral AI's own application form, so your CV goes directly to their hiring team.
Mistral AI published the role on September 4, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.
Source: Mistral AI careers page (jobs.ashbyhq.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.
Mistral AI publishes its open roles on its own careers board. This page collects the Mistral AI jobs that are live right now. Each listing links to Mistral AI's application form, and we remove a listing once the employer closes it.
Industry: Technology
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