full-timeπ Sales & Business Developmentπ’ On-siteπ Consulting
β¨ Job Highlights
β On-site: Virginia
β Full-time role in sales & business development
β Experience asked for: 5+ years
β Education: Bachelor's degree
β Apply directly on SIGMA's careers site
β Posted September 28, 2026
Full Job Description
SIGMA is hiring a Manager Customer & Sales Support in Virginia. The job is full-time and office based. No pay range is included in the posting.
The description below comes from SIGMA's own job posting.
POSITION SUMMARY
The position serves as a critical link between customers and the commercial organization by supporting order fulfillment, customer relationships, sales processes, business reporting, and continuous improvement initiatives. The Customer & Sales Support Manager is accountable for driving service excellence, supporting sales growth, improving operational efficiency, and ensuring customer satisfaction across retail, foodservice, wholesale, club, convenience, and distributor channels.
ESSENTIAL JOB FUNCTIONS
Manage order processing, allocations, backorders, order tracking, and issue resolution to ensure high service levels and customer satisfaction.
Support National Account Managers and Sales Leadership with customer administration, pricing, item setup, promotions, contracts, reports, broker commissions programs and sales initiatives.
Lead, coach, and develop Customer Service and Sales Support personnel. Establish performance goals, training plans, and performance standards.
Partner with Sales, Marketing, Trade Marketing, Supply Chain, Operations, Logistics, Finance, and Customer Service teams to ensure successful execution of business plans.
Manage customer communications, resolve escalated issues, and maintain strong relationships with key customers, distributors, retailers, and foodservice accounts.
Maintain sales and customer service reports, analyze internal business trends, track KPIs, and provide insights to support decision-making and profitability.
Identify and implement process improvements and maintain customer service policies that align with company objectives and industry best practices to increase efficiency, reduce errors, and enhance customer service and sales support effectiveness.
Maintain customer records, pricing files, documentation, departmental procedures, claims, SG&A tracking, and ensure compliance with company policies and customer requirements.
Requirements
MINIMUM QUALIFICATIONS
5 years manufacturing industry experience
1 year in a Leadership or Manager role
Preferred Qualifications
Bachelorβs degree in finance, accounting, or related field
Customer Service experience
KNOWLEDGE, SKILLS & ABILITITES
Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy
Trend, forecasting, research, and competitive market knowledge
Ability to build professional relationships across functional teams while facilitating a collaborative environment
Demonstrated ability to communicate across all levels of the organization; must be able to clearly articulate ideas to both verbally and in writing
Detail oriented, organized, and capable of prioritizing workload to complete multiple tasks and meet deadlines
Able to work independently, but also collaborate well with other departments
Customer service skills including the ability to manage and respond to different customer situations and changing requirement while maintaining a positive and friendly attitude
Proven ability to mentor teams, including maximizing performance and advancing careers
Proficient knowledge and experience with Business Objects, ERP systems, and Microsoft Office, including skills with Outlook, Word and Excel
ENVIRONMENTAL/WORKING CONDITIONS
Ability to work in an office and plant environment with exposure to noise, equipment and machinery
Able to travel up to 25% of the time, including overnight stays for up to 5 days at a time.
PHYSICAL REQUIREMENTS
Usual plant environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of machinery and equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
#HP
Common questions
Does SIGMA list a salary for this job?
SIGMA has not included pay in the posting.
Is this a remote, hybrid or office job?
No, it is an on-site job in Virginia.
What does SIGMA look for in candidates?
The posting mentions at least 5 years of relevant experience, a bachelor's degree or equivalent and skills such as Excel, Supply Chain and Logistics. Read the full description above for the complete list.
Where do I send my application to SIGMA?
Use the apply button on this page. It takes you to SIGMA's own application form, so your CV goes directly to their hiring team.
Is this job still open?
SIGMA published the role on September 28, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.
Source: SIGMA careers page (apply.workable.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.
Required Skills
ExcelSupply ChainLogistics
π’ About SIGMA
SIGMA publishes its open roles on its own careers board. This page collects the SIGMA jobs that are live right now. Each listing links to SIGMA's application form, and we remove a listing once the employer closes it.
