Full-Time Front Desk Agent - Afternoon or Evening Shift - Fairfield Inn & Suites Herndon

B.F. Saul Company Hospitality Group is recruiting a Full-Time Front Desk Agent - Afternoon or Evening Shift - Fairfield Inn & Suites Herndon to join the team in Virginia. The job is full-time and office based. B.F. Saul Company Hospitality Group lists pay of $18 an hour.

The description below comes from B.F. Saul Company Hospitality Group's own job posting.

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.

Core Responsibilities

Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.

Handle calls, messages, and guest requests with a helpful, clear, and timely approach.

Maintain accurate records of reservations, payments, incidents, and system updates.

Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.

Follow established procedures for cash handling, identity verification, documentation, and policy compliance.

Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Required Skills & Abilities

Strong customer service focus and a courteous approach with guests and internal teams.

Ability to work within defined processes and maintain accuracy in administrative tasks.

Comfort shifting between guest-facing service, internal coordination, and request follow-up.

Strong verbal and written communication skills.

Ability to adapt to a fast-moving environment without losing quality or accuracy.

Attention to detail in documentation, payments, and information updates.

Other Requirements

Previous experience in front desk, hospitality, customer service, or similar roles.

Availability to work shifts, including weekends and holidays, based on operational needs.

Basic familiarity with reservation systems, cash handling, or administrative tools.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Common questions

What is the salary for the Full-Time Front Desk Agent - Afternoon or Evening Shift - Fairfield Inn & Suites Herndon role at B.F. Saul Company Hospitality Group?

B.F. Saul Company Hospitality Group advertises $18 an hour for this role.

Can I work remotely in this job?

No, it is an on-site job in Virginia.

Where do I send my application to B.F. Saul Company Hospitality Group?

Use the apply button on this page. It takes you to B.F. Saul Company Hospitality Group's own application form, so your CV goes directly to their hiring team.

When was this job posted?

B.F. Saul Company Hospitality Group published the role on August 25, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

Source: B.F. Saul Company Hospitality Group careers page (jobs.lever.co). Applications go straight to the employer. We check the listing daily and remove it once it closes.