Datadog

Manager, Customer Success - Boston

Datadog 📍 Massachusetts, USA 🏢 On-site Posted Aug 24, 2026 via Datadog careers
full-time 📂 Sales & Business Development 🏢 On-site 🏭 Technology

✨ Job Highlights

  • ★Pay: $108,000 to $144,000 a year
  • ★On-site: Massachusetts
  • ★Full-time role in sales & business development
  • ★Experience asked for: 6+ years
  • ★Apply directly on Datadog's careers site
  • ★Posted August 24, 2026

Full Job Description

Manager, Customer Success - Boston job at Datadog in Massachusetts

Datadog is recruiting a Manager, Customer Success - Boston to join the team in Massachusetts. This is full-time work at Datadog's location. Pay for this role is set at $108,000 to $144,000 a year, according to the posting.

The description below comes from Datadog's own job posting.

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture-the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

  • Drive and influence the full renewal and expansion sales cycle
  • Serve as an advisor and role model for exemplary customer service
  • Balance autonomy with effective communication upwards
  • Act as a regional/segment owner and escalation point for relevant matters
  • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
  • Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
  • Focus on talent attraction, retention, and development to create high-performance teams
  • Who You Are

  • Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
  • 3+ years of experience leading a high-performing team of Customer Success Managers
  • A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
  • Familiar with the B2B tech or subscription-based software space
  • Comfortable in a fast-paced, scaling environment
  • Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

    Benefits and Growth

  • Best-in-class onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, with opportunities to join our Community Guilds
  • Intra-departmental mentor and buddy program for networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
  • Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

    Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

    The reasonably estimated yearly salary for this role at Datadog is: $108,000 to $144,000 USD

    About Datadog:

    Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

    Equal Opportunity at Datadog

    Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

    Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

    Privacy and AI Guidelines

    Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

    Questions about this job

    What is the salary for the Manager, Customer Success - Boston role at Datadog?

    Datadog advertises $108,000 to $144,000 a year for this role.

    Can I work remotely in this job?

    No, it is an on-site job in Massachusetts.

    What experience do I need for this Manager, Customer Success - Boston job?

    The posting mentions at least 6 years of relevant experience and skills such as Account Management, SaaS, Customer Success and Onboarding. Read the full description above for the complete list.

    How do I apply for the Manager, Customer Success - Boston job?

    Use the apply button on this page. It takes you to Datadog's own application form, so your CV goes directly to their hiring team.

    When was this job posted?

    Datadog published the role on August 24, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

    Source: Datadog careers page (careers.datadoghq.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.

    Required Skills

    Account Management SaaS Customer Success Onboarding

    🏢 About Datadog

    We tackle some of the hardest technical problems while delivering a product that "just works" for our customers. And we are backed by some of the best VCs in NYC and the world. Do you want to make a difference? Are you exceptional at your job, and intrinsically motivated by it? Do you eat hard problems for breakfast and find them beautifully simple solutions by lunchtime? Do you ever wish you were there in the early days of these startups everyone is talking about? If so, we want to hear…

    Industry: Technology

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    $108,000 - $144,000 / yearly

    Yearly salary

    Apply on Company Site ↗
    🏢 Company Datadog
    📍 Location Massachusetts, USA
    💼 Job Type full-time
    🌐 Work Mode 🏢 On-site
    🏭 Industry Technology
    🗓 Posted Date Aug 24, 2026
    🔗 Via Datadog careers
    🎯 Experience 6+ years
    📅 Deadline Dec 16, 2034

    About the Company

    We tackle some of the hardest technical problems while delivering a product that "just works" for our customers. And we…

    View Company →