This Payment Operations Analyst job is with Gusto in New York. The position is full-time and hybrid, with some days on site and some from home. Gusto lists pay of $78,000 to $97,000 a year.
The description below comes from Gusto's own job posting.
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
Payments at Gusto aren't just infrastructure - they're the reason people get paid on time, every time. Payment Operations sits within Gusto's Money team, a cross-functional group spanning Engineering, Product, and Operations that powers money movement across Gusto's growing product surface: core payroll, contractor payments, international money movement, and new business offerings like PEO.
As a Payment Operations Analyst, you'll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time. Gusto's payment surface area is expanding - and this team is at the center of that growth.
This is a role for someone who can shift from investigating a single misfired transaction to coordinating a response on a payment outage affecting thousands - and bring the same rigor to both. You think in systems. You hold partners accountable. You lead with curiosity and embrace AI as a core part of how you work.
You'll collaborate closely with Engineering, Product, Accounting, Risk, and CX - and you'll develop strong day-to-day relationships with Gusto's bank and payment partners. When something breaks or slows down, you're the one who drives it to resolution.
Our cash compensation amount for this role is targeted at $78,000-$97,000 /yr in Denver & most remote locations, and $97,000-$121,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
Gusto advertises $78,000 to $97,000 a year for this role.
It is hybrid. You would work partly from home and partly from the office in New York.
The posting mentions at least 3 years of relevant experience and skills such as SQL, React, Rails and Payroll. Read the full description above for the complete list.
Use the apply button on this page. It takes you to Gusto's own application form, so your CV goes directly to their hiring team.
Gusto published the role on September 18, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.
Source: Gusto careers page (job-boards.greenhouse.io). Applications go straight to the employer. We check the listing daily and remove it once it closes.
Gusto publishes its open roles on its own careers board. This page collects the Gusto jobs that are live right now. Each listing links to Gusto's application form, and we remove a listing once the employer closes it.
Industry: Technology
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