Datadog

Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

Datadog 📍 New York, USA 🏢 On-site Posted Aug 17, 2026 via Datadog careers
full-time 📂 Software Development 🏢 On-site 🏭 Technology

✨ Job Highlights

  • ★Pay: $81,000 to $108,000 a year
  • ★On-site: New York
  • ★Full-time role in software development
  • ★Experience asked for: 2+ years
  • ★Apply directly on Datadog's careers site
  • ★Posted August 17, 2026

Full Job Description

Technical Support Engineer 2, Premier - NYC (Japanese Speaking) job at Datadog in New York

Datadog has an opening for a Technical Support Engineer 2, Premier - NYC (Japanese Speaking), based in New York. The job is full-time and office based. Datadog lists pay of $81,000 to $108,000 a year.

Here is the role as Datadog describes it.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

  • Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
  • Reproduce issues and dive into the 600+ integrations that Datadog works with
  • Build out documentation and knowledge based articles for a variety of technology
  • Drive product conversations based on needs and problems learned during client interactions
  • Participate in routine health check meetings with Premier Customers
  • Work from a Datadog office 3 - 5 days per week
  • Who You Are

  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but know when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure and monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability
  • Fluent in written and spoken Japanese
  • Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

    Benefits and Growth

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
  • Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

    #LI-Hybrid

    Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

    The reasonably estimated yearly salary for this role at Datadog is: $81,000 to $108,000 USD

    About Datadog:

    Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

    Equal Opportunity at Datadog

    Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

    Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

    Privacy and AI Guidelines

    Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

    Questions about this job

    What is the salary for the Technical Support Engineer 2, Premier - NYC (Japanese Speaking) role at Datadog?

    Datadog advertises $81,000 to $108,000 a year for this role.

    Is this a remote, hybrid or office job?

    No, it is an on-site job in New York.

    What experience do I need for this Technical Support Engineer 2, Premier - NYC (Japanese Speaking) job?

    The posting mentions at least 2 years of relevant experience and skills such as Linux, SaaS and Onboarding. Read the full description above for the complete list.

    How do I apply?

    Use the apply button on this page. It takes you to Datadog's own application form, so your CV goes directly to their hiring team.

    When was this job posted?

    Datadog published the role on August 17, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

    Source: Datadog careers page (careers.datadoghq.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.

    Required Skills

    Linux SaaS Onboarding

    🏢 About Datadog

    We tackle some of the hardest technical problems while delivering a product that "just works" for our customers. And we are backed by some of the best VCs in NYC and the world. Do you want to make a difference? Are you exceptional at your job, and intrinsically motivated by it? Do you eat hard problems for breakfast and find them beautifully simple solutions by lunchtime? Do you ever wish you were there in the early days of these startups everyone is talking about? If so, we want to hear…

    Industry: Technology

    View Company Profile →
    $81,000 - $108,000 / yearly

    Yearly salary

    Apply on Company Site ↗
    🏢 Company Datadog
    📍 Location New York, USA
    💼 Job Type full-time
    🌐 Work Mode 🏢 On-site
    🏭 Industry Technology
    🗓 Posted Date Aug 17, 2026
    🔗 Via Datadog careers
    🎯 Experience 2+ years
    📅 Deadline Dec 16, 2034

    About the Company

    We tackle some of the hardest technical problems while delivering a product that "just works" for our customers. And we…

    View Company →