Customer Success Manager, Platforms

Stripe is recruiting a Customer Success Manager, Platforms to join the team in New York. This is full-time work at Stripe's location. No pay range is included in the posting.

Stripe describes the job as follows.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of Platform customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.

Responsibilities

Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s platform customers

Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights

Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe

Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience

In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

Marketplace and/or SaaS Platform experience

3+ years of experience with consumption-based SaaS products (not license/seat)

Strong business sense and understanding of underlying drivers and strategy of our user’s businesses

Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

Strong analytical skills

Preferred requirements

Deep expertise in FinTech

Experience in embedded payments

Common questions

Is pay published for the Customer Success Manager, Platforms role?

Stripe has not included pay in the posting.

Can I work remotely in this job?

No, it is an on-site job in New York.

What does Stripe look for in candidates?

The posting mentions at least 10 years of relevant experience and skills such as SaaS and Customer Success. Read the full description above for the complete list.

Where do I send my application to Stripe?

Use the apply button on this page. It takes you to Stripe's own application form, so your CV goes directly to their hiring team.

Is this job still open?

Stripe published the role on September 22, 2026. We check the employer's job board every day and take this page down when the role closes, so if you can read it, the job was still listed at our last check.

Source: Stripe careers page (stripe.com). Applications go straight to the employer. We check the listing daily and remove it once it closes.